M. Ramovš in B. Milfelner, „The Importance of Educational Service Quality for Customer Satisfaction and Organizational Reputation“, OE, let. 69, št. 2, str. 29–40, jun. 2023, Pridobljeno: 24. november 2025. [Na spletu]. Dostopno na: https://old.journals.um.si/index.php/oe/article/view/2934